Privacy Policy waja66 – Malaysia Player Data Protection

Waja66 ("we", "Platform" or "waja66") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at waja66.net or using the waja66 mobile app.

By registering an account or continuing to browse our platform, you acknowledge that you have read and understood this Privacy Policy. This Policy applies together with Terms & Conditions and should be read as one integrated document.

We take a transparent and responsible approach to data management. Every decision regarding your personal data is made with your interests and safety as a waja66 player as the priority.

Waja66 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

Data You Provide Directly

This includes information you enter when registering an account, completing the KYC process, contacting our support team, or filling in any form on the platform.

Automatically Collected Data

When you browse the waja66 platform, our systems automatically record technical information such as your IP address, device type, operating system, web browser, and pages visited. This data is used for security purposes and to improve the user experience.

Waja66 only uses your personal data for legitimate and specified purposes. We never use your data beyond the scope outlined below:

• Account Management: Creating, verifying and managing your player account including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions you carry out on the platform.
• Service Communication: Sending important notifications related to your account, security, promotional updates and responses to customer support inquiries.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account use and other suspicious activities.
• Service Improvement: Analyzing usage patterns to improve the interface, speed and overall quality of the platform.
• Legal Compliance: Fulfilling legal and regulatory obligations related to the operation of an online gambling platform.
• Responsible Gaming: Monitoring gaming patterns to identify players who may need assistance or responsible gaming intervention.

Waja66 does not sell, rent, or commercialise your personal data to any third party. However, in certain limited circumstances, we share data with the following parties:

• Payment Service Providers: Required financial information is shared with approved payment processors to facilitate your deposit and withdrawal transactions.
• KYC Solution Providers: Identity data is shared with trusted identity verification partners to complete your KYC process.
• Game Providers: Minimum technical information required is shared with game providers to ensure a smooth gaming experience.
• Statutory Authority: We will disclose information to authorities where required by court order, law, or official investigation.

All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and must comply with the security standards we set.

Waja66 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.

• 256-bit SSL Encryption: All communications between your device and waja66 servers are encrypted using industry-standard 256-bit SSL technology.
• Strict Access Control: Only authorised staff with a legitimate business need may access player personal data.
• Two-Factor Authentication (2FA): Our internal systems require multi-layer verification to prevent unauthorised access by any unauthorised party.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats in real time.
• Regular Security Audits: waja66 conducts regular penetration testing and security audits by independent parties to ensure our systems remain up to date.
• Data Backup: Your data is automatically backed up to a secure location to ensure service continuity.

While we take all reasonable precautions, no system is entirely risk-free. You also play an important role in keeping your account secure — use a strong password and never share your login credentials with anyone.

Waja66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language and display settings to simplify usage in future sessions.
• Analytics Cookies: Helping us understand how players interact with the platform for continuous improvement.
• Performance Cookies: Used to optimise page load speed and overall gameplay experience.

You may manage or disable non-essential cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the waja66 platform.

As a waja66 user, you have the following rights regarding your personal data. We fully respect these rights and make it easy for you to exercise them:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 business days.

Waja66 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for regulatory compliance purposes.
• Transaction Records: Financial and transaction records are retained for a minimum of 5 years in accordance with legal requirements.
• Login & Security Data: Retained for 12 months for security investigation purposes if required.
• Support Communication: Customer support conversation records are retained for 2 years.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.

The waja66 platform may contain references to third-party websites or services in certain contexts. waja66 is not responsible for the privacy practices of those websites and our Privacy Policy does not apply to them.

We encourage you to read the privacy policy of each website you visit separately. waja66 has no control over the content, policies, or practices of any third-party website.

Waja66 services are exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors under the age of 18.

If we discover that we have collected data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that a child under their care has registered on this platform are requested to contact our support team immediately.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon within the waja66 platform.

Our privacy team will acknowledge receipt of your inquiry within 2 business days and provide a full response within 30 business days. For complex issues, we may require additional information from you to process your request accurately.

Waja66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via in-platform notifications or email at least 7 days before they take effect.

The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. Your continued use of the waja66 platform after any amendment takes effect will be considered your acceptance of the updated terms.

We encourage you to review this page regularly. If you do not agree with any amendments, you have the right to close your account and stop using our platform at any time.